ACA live transfers
ACA calls, verified and live.
Individuals and families under 65 shopping for marketplace health coverage, screened by our intake team and transferred live to your licensed agent.
Who calls
Under 65, individuals and families
Individuals and families shopping for health coverage through the marketplace.
What they ask about
Marketplace health plans
Premium tax credit eligibility, Open and special enrollment.
Your agents need
Health licence and marketplace registration
Calls only reach agents licensed in the caller's state.
Why it works
Every ACA call is checked first.
Screened for intent
Intake confirms the caller is shopping for marketplace health coverage before transfer.
Open and special enrollment
Calls run through open enrollment and for callers with a qualifying life event.
Billed past your buffer
Only live conversations past your agreed buffer are billed.
Billing
Billed past your buffer. Never before.
Your buffer is agreed with your agency before you start and applied the same way to every ACA call.
Unanswered
A call nobody picks up is never billed.
Inside the buffer
A call that ends before your buffer is never billed.
Voicemail
If a voicemail answers, yours or the caller's, it is credited back.
Past the buffer
A live conversation that clears your buffer is billed, with its recording attached.
Questions
ACA calls, answered.
What is an ACA live transfer?+
A caller shopping for marketplace health coverage, screened by our intake team and transferred live to your licensed agent.
Do ACA calls run outside open enrollment?+
Yes, for callers with a qualifying life event during special enrollment.
What do my agents need?+
A health licence in the caller's state and marketplace registration.